Return and Refund Policy

Return and Refund Policy

Last updated: 11/12/2023

Thank you for shopping at RevitalizeMat. We appreciate your business and want to ensure your satisfaction with every purchase.

1. Returns

1.1 Eligibility

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2 Initiate a Return

To initiate a return, please contact our customer service team at dobelu211@gmail.com within the specified return period. Provide your order number and details about the product you would like to return. We will guide you through the return process.

1.3 Shipping the Return

After receiving instructions from our customer service team, ship the item to the address provided. Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, and we cannot guarantee that we will receive your returned item.

2. Refunds

2.1 Inspection and Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2 Refund Initiation

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for the refund to reach your account may vary depending on your payment provider.

2.3 Non-Refundable Items

Certain items are non-refundable. These items include:

  1. Custom or Personalized Items:

    • Products crafted to order or personalized based on the customer's specifications.

  2. Digital Products:

    • Downloadable software, digital goods, or any electronically delivered product.

  3. Gift Cards:

    • Prepaid gift cards or certificates.

  4. Perishable Goods:

    • Items with a limited shelf life, such as food, flowers, or plants.

  5. Intimate or Hygiene Products:

    • Underwear, swimwear, or personal care items that may pose health risks if returned.

  6. Clearance or Final Sale Items:

    • Products marked as clearance or final sale, indicating they are sold without the option for returns.

  7. Event Tickets or Services:

    • Tickets for concerts, shows, events, or services rendered at a specific date or time.

  8. Custom Artwork or Commissions:

    • Art pieces or products specially created based on customer requests.

  9. Software Licenses:

    • Non-physical software or licenses for digital products.

  10. Opened or Used Products:

    • Items that have been opened, used, or are no longer in their original condition.

  11. Hazardous Materials:

    • Products containing hazardous materials, chemicals, or substances.

  12. Sale or Promotional Items:

    • Items purchased during a promotional sale or special discount period.

Please note this information at the time of purchase. It is important to review this list before making a purchase to ensure awareness of non-refundable items.

3. Exchanges

We currently do not offer exchanges. If you need a different item, size, or color, please initiate a return and place a new order.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at dobelu211@gmail.com. We will guide you through the process of returning the item and obtaining a replacement or refund.

5. Contact Information

If you have any questions about our Return and Refund Policy, please contact us at dobelu211@gmail.com.