Shipping Policy

Last updated: 12/01/2021

Thank you for shopping at RevitalizeMat. This Shipping Policy outlines the terms and conditions associated with the shipment of your order.

1. Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving full payment. You will receive an email confirmation once your order has been processed and is ready for shipment.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options, and delivery estimates will be provided based on the selected shipping method and your location.

Please note that delivery times are estimates and not guaranteed. Actual delivery time may vary, especially during peak seasons or unforeseen circumstances.

3. Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be active within 24 hours.

4. Customs, Duties, and Taxes

RevitalizeMat is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages

RevitalizeMat is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately to file a claim. Please save all packaging material and damaged goods before filing a claim.

6. Returns and Refunds

Please review our [Return and Refund Policy] for information on returns and refunds.

7. Lost Shipments

If your order is lost in transit, please contact our support team. We will work with the carrier to locate your package, but we cannot guarantee the success of the investigation.

8. Change of Shipping Address

It is the responsibility of the customer to provide the correct shipping address. If you need to make changes to your shipping address, please contact our support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

9. Contact Information

If you have any questions about our Shipping Policy, please contact us at dobelu211@gmail.com.